Refund policy

Refund and returns policy

We want you and your cat to love your collar. If something isn't right, here's how we put it right.

Cancelling a pre-order

You can cancel a pre-order at any time before it is dispatched for a full refund. Just email us at [EMAIL ADDRESS] with your order number. If we cannot dispatch your pre-order by the date shown when you ordered, we will let you know and you can choose a full refund or to wait.

Your 14-day right to cancel

Under the Consumer Contracts Regulations you can cancel your order for any reason within 14 days of receiving it. Tell us within that time by email ([EMAIL ADDRESS]); you then have a further 14 days to send the items back to us. Items must be unused and in their original condition and packaging. You are responsible for the cost of returning items unless they are faulty or not as described. We will refund you, including the original delivery cost (standard delivery), within 14 days of receiving the items back or of receiving proof that you have returned them.

Return address: [BUSINESS NAME], [FULL POSTAL ADDRESS].

Faulty or damaged items

If your item arrives damaged or develops a fault, please email us a photo within 30 days of delivery and we will replace or refund it, including return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.

Safety

For your pet's safety, please stop using any collar or charm that is damaged and contact us.